Normal delivery times are 1-4 days.
We send all orders with Postnord or DHL.
Packages / orders smaller than 34x24x7 cm are sent with Postnord 1st class consignment note.
Packages / orders larger than 34x24x7 cm are sent by DHL.
Normal delivery from us takes place within 1-3 days. During sales periods, online events and the like, we have high order intake and then the delivery can take a few days extra.
Latalia is responsible for the transport risk, ie the risk of the product being damaged or lost during transport from our warehouse to you. You bear the risk of any return to us. We work with fixed shipping fees and charge only one shipping per order. The shipping fee depends on the type of delivery method you choose. If Latalia is unable to deliver within the agreed time, you will be informed without delay of the reason for the delay and we will arrange a new delivery time.
1. Postnord 1st class
Packages / orders less than 34x24x7 cm
The letter ends up directly in the mailbox
2. DHL - Pick up the goods at the post office delivery point Packages / orders larger than 34x24x7
With DHL, we send your order to the delivery point closest to your delivery address. Notification is via SMS (mobile number is filled in before you complete your purchase at checkout). When we have packed the goods, you will receive a delivery confirmation via email where you will receive information about your consignment's package ID, which gives you the opportunity to track the goods at www.dhl.se. Valid identification and the avin or sms must be presented when collecting the consignment. If the package is damaged in any way, it is important that you do not pick up the package but inform the staff at the postal agent that you refuse the package due to damage, and it will be sent back to us.
3. Return shipping - 59 SEK (29 SEK)
We are not satisfied until you as a customer are satisfied. That is why you always have a 14-day right of withdrawal. The withdrawal period starts on the day you receive your goods. If you wish to return click here, we will provide a prepaid return slip via email for printing for which you will be charged SEK 59 . The agent can print the shipping label if you provide the shipment number when submitting in case you do not have a printer. Or you can have it in your mailbox. If you want to return the jewelry (please note that it is not possible to return the earrings if the packaging is interrupted), then the return shipping costs 29 SEK . We ask you to return the item to us in good condition with all labels on.
You can expect it to take up to two weeks from the time you send your return, until our warehouse receives and registers your return. If you have paid by card, it can take between 3-5 banking days until the money is available on the card again.
If you have paid by card, the money for the return will be returned to the card. If you pay with an invoice, you adjust the amount for the return on the invoice that was sent via email. You only pay for the goods you keep and return postage 59 sec.
Denmark: 59 SEK
Other European countries: 89 SEK
Return shipping - the buyer is responsible for the return shipping
If you wish to change - please contact us at firstname.lastname@example.org. We will send a new item completely free of charge.