DELIVERY AND RETURNS
Sweden
Normal delivery times are 1-4 days.
We ship all orders with Postnord or DHL.
Package / order smaller than 34x24x7 cm sent with Postnord 1st class registered letter.
Packages / orders larger than 34x24x7 cm are sent by DHL.
Normal delivery from us takes place within 1-3 days. During sale periods, online events and the like, we have high order intakes and then delivery can take a few extra days.
Latalia is responsible for the transport risk, i.e. the risk of the goods being damaged or lost during transport from our warehouse to you. You bear the risk in case of any return to us. We work with fixed shipping fees and only charge one shipping per order. The shipping fee depends on the type of delivery method you choose. If Latalia cannot deliver within the agreed time, you will be informed without delay of the reason for the delay and we will agree on a new delivery time.
1. Postcode 1st class consignment note Packages / orders less than 34x24x7 cm
Free shipping from SEK 800, otherwise SEK 59
The letter ends up directly in the mailbox
2. DHL - Pick up the goods at the postal delivery point Packages / orders larger than 34x24x7
Free shipping from SEK 800, otherwise SEK 59
With DHL, we send your order to the delivery point closest to your delivery address. Notification is via SMS (mobile number is entered before completing your purchase at checkout). When we have packed the goods, you will receive a delivery confirmation via e-mail where you will receive information about your shipment's package ID, which gives you the opportunity to track the goods on www.dhl.se. Valid identification as well as avin or the text message must be presented when picking up the shipment. If the package is damaged in any way, it is important that you do not pick up the package, but notify the staff at the post office that you refuse the package due to damage, and it will be sent back to us.
3. Return shipping - SEK 69 (SEK 29)
We are not satisfied until you as a customer are satisfied. Therefore, you always have a 14-day right of withdrawal. From 2022-12-07 to 2022-12-31 extended right of withdrawal 30 days. The cancellation period begins on the day you receive your goods. If you wish to return click here, we will provide a pre-paid return slip via email for you to print for which you will be charged 69 SEK . The agent can print the shipping label if you state the shipment number when submitting it in case you don't have a printer. Elle you can get it in your mailbox. If you want to return jewelry (please note that it is not possible to return earrings with broken packaging), then the return shipping costs SEK 29 SEK. We ask that you return the item to us in good condition condition with all labels on.
You can expect it to take up to two weeks from the time you send your return, until our warehouse receives and registers your return. If you have paid by card, it can take between 3-5 banking days until the money is available on the card again.
If you paid by card, the money for the return is put back on the card. If you pay by invoice, you adjust the amount for the return yourself on the invoice that was sent via email. You only pay for the goods you keep and return postage 69 sek.
Unreleased packets - 290 sec
Denmark: 59 SEK
Other European countries: 99 SEK
Return shipping - buyer is responsible for return shipping
If you wish to exchange - please contact us at support@latalia.se. Vi we will send a new item completely free of charge.